IneoQuest Technologies, a provider of advanced quality and service assurance solutions for digital video, has unveiled IQDialogue MSO VOD, a vendor-agnostic video-on-demand or, “VOD” monitoring and service assurance tool that offers a complete view of VOD service across multiple systems, gathers device data, monitors services and performs end-to-end fault correlation.

Officials with IneoQuest (News - Alert) claim their IQDialogue MSO VOD is the only true end-to-end analysis solution for VOD on multi-system operator deployments. It performs real-time analysis and reporting of service performance for VOD transactions and can tap directly into various traffic flows across diverse VOD platforms to offer full fault correlation as well as rich user-friendly reporting capabilities for the identification and correction of failures.

IQDialogue MSO VOD probes at critical network points and MSOs can monitor, analyze and log data across multiple traffic flows, from the servers to set-top boxes, to locate the exact cause of a failure along the network and receive event notifications immediately so they can conduct true end-to-end fault correlation.

Gino Dion, vice president of strategic solutions at IneoQuest said that they realize that VOD is the key differentiator for operators to capture new subscribers and also retain existing ones and the new technology they have made available can significantly improve the VOD experience. A vendor-agnostic solution like IQDialogue MSO VOD allows operators to go beyond simply reviewing device logs in attempt to identify VOD transaction failures and enables them to automate the process for real-time alarming and perform data correlation for better troubleshooting which is useful in identifying problems before subscribers are impacted.